Los Angeles

MENTOR NETWORK

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Morgan Mrohs '14

She/Her/Hers

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Los Angeles, CA

Oxy Major/Minor:  

UEP

Current Company:

Miro

Current Position:

Enterprise Customer Success Manager

Campus Involvement/Special Programs:

Oxy Glee Club & Alpha Lambda Phi Alpha

Secondary Schooling:

N/A

Favorite MP/Cooler Food:

Tater tots

Best Oxy Class:

ARTH 272 Greek and Roman Art

Groups I Identify With:

Any!

Bio:

I was one of those students that had no idea what I wanted to do. I even procrastinated choosing a major for as long as possible! I landed on Urban and Environmental Policy (UEP) because I loved its interdisciplinary nature. As is not uncommon, my career is not directly related to my major. However, how my career began is 100% attributed to my Oxy connections! My work-study at Telefund provided me with phone experience and a post-grad friend from Glee Club recruited me for a paid Summer internship at a tech startup. After 3 months I was promoted to a full-time position as a Customer Success Manager. Now what is that? Customer Success Managers (CSMs) are a unique hybrid role between customer service and sales at software companies and startups. We’re responsible for maintaining customer loyalty, upselling existing customers to new features within the product, fostering long-term relationships with their customers, and ensuring that customers are achieving their goals. I’ve now been in this industry for 7 years and my clients include several Fortune 500 companies. Please feel free to reach out with any and all questions! I’d be happy to chat.

Career Advice:

Double-down on your strengths rather than try and compensate for your weaknesses.